Vodacom, a leading force in the telecommunications sector, is offering an exciting career opportunity for Entry Level Customer Resolution Agents. This position is perfect for individuals with strong communication skills, a proactive mindset, and an interest in delivering excellent customer service. If you possess these attributes and are keen to contribute to Vodacom’s mission of connecting people through innovative technology, this could be your ideal job!
Customer Resolution Agents Job Overview
- Position: Entry Level Customer Resolution Agent
- Reference Number: CRA2025SA
- Salary: Competitive Salary Package
- Department: Customer Service
- Location: Various Locations, South Africa
- Employment Type: Permanent
Purpose of the Role
The Customer Resolution Agent plays a critical role in maintaining customer satisfaction and enhancing Vodacom’s reputation for excellent service. As a key player in our customer service team, you will manage customer interactions, resolve inquiries, and support our customers across multiple communication channels.
This role provides a unique opportunity to develop a career with one of the industry’s most respected names, surrounded by a dynamic and supportive work culture that values customer satisfaction and continuous improvement.
Key Responsibilities
As a Customer Resolution Agent, you will undertake the following duties:
- Customer Interaction Management
- Answer customer calls and respond to general queries.
- Provide accurate information on products and services.
- Case Resolution
- Manage end-to-end resolution of customer cases including follow-ups.
- Maintain detailed customer interaction records in the CRM system.
- Support and Engagement
- Engage with customers across various channels such as WhatsApp, email, voice, chat, and web.
- Apply the First Call Resolution approach to enhance customer satisfaction.
- Problem Solving and Retention
- Troubleshoot issues, escalate concerns as needed, and provide tailored solutions.
- Maintain and manage customer relationships proactively.
Minimum Requirements
To qualify for this role, candidates must meet the following criteria:
- Educational Qualification: Grade 12 / Matric Certificate. A post-matric qualification is advantageous.
- Work Experience: Entry-level; previous customer service experience is a plus.
- Skills & Competencies:
- Strong written and verbal communication skills.
- Computer literacy.
- Basic knowledge of Microsoft Office Suite.
- Familiarity with the telecommunications landscape.
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How to Apply
Interested applicants must submit the following documents:
- A detailed CV outlining relevant experience.
- Certified copies of your educational qualifications.
- South African ID (not older than 3 months).
- Proof of residence (e.g., municipal bill).
- Contact details of two referees.
📌 Important: Incomplete applications will not be considered.
Fraudulent Job Offers Warning
Vodacom does not charge any application or recruitment fees. If you receive requests for payment, report them immediately.
Why Join Vodacom?
By joining Vodacom, you become part of a team dedicated to connecting people and businesses. This is more than just a job – it’s an opportunity to make a real impact in the telecommunications industry. Apply today and take the next step in your career! 🚀
Apply Here: Vodacom Careers Portal
Whether you’re a recent matriculant or an early-career professional, this role offers a stepping stone into a rewarding career path in a leading-edge company. Don’t miss this chance to grow with Vodacom – apply now!
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